Hotel Mitterwirt GmbH

S. & C. Ottino

Dorf 23

5652 Dienten

Tel: +43 (0) 6461 204

Fax: +43 (0) 6461 204

Email: office@hotel-mitterwirt.at

VAT ID: ATU 66106527

Company registration number: 355520 z

This privacy policy applies to the collection and use of personal data. This data may be collected when you visit our website, when you make an enquiry or booking via our website, or when you purchase other services, such as a voucher, or when you subscribe to a newsletter. We would like to provide you with the following information to give you an overview of the types of data that are collected, how they are used and why data is collected. Please be assured that the protection of your personal data is of particular importance to us.

How is personal data collected, stored and used?

At Hotel Mitterwirt, we collect personal data in order to provide you with the best possible service, to keep you informed and to be able to offer you a range of services that meets your needs. We ask for personal data that helps us to provide you with an offer or, if you wish, a reservation confirmation, and thus include your data in our hotel programme. We limit ourselves to data that is necessary for the fulfilment of the order or the pre-contractual offer. Furthermore, you help us to keep you up to date on special offers that may be of interest to you and news for your holiday. You can, of course, inform us at any time – easily and free of charge – if you no longer wish to receive further product offers, news or special offers. Your personal data will be stored for as long as is necessary to fulfil the services listed and as long as we assume that you may have a legitimate interest in receiving further information and as long as no revocation has been made.

What data is collected?

In order to fulfil your requests, such as receiving an offer, making a booking, purchasing a voucher or subscribing to a newsletter, only data that is necessary for the fulfilment of the contract or for providing pre-contractual information will be requested and collected. This may include: first name, surname, postal address, telephone number, email address. Further data may be requested in order to find out your holiday interests – this is not necessary for an offer or a reservation and is therefore not mandatory.

What rights do you have regarding your data?

You have the right to correct your data: If you notice in our communication that we have recorded data that is incomplete or incorrect, please let us know the corrections. You have the right to information, correction, deletion, restriction, data portability, revocation and objection. Please inform us by email or telephone if you wish to exercise these rights. We kindly point out that we require a copy of your ID for telephone or email enquiries to ensure that you are making a legitimate request.

To whom is your data passed on and, if so, why?

We at Hotel Mitterwirt hereby confirm that we do not sell any guest data to third parties for marketing or other purposes. In order for you to receive our company information, reservations and/or orders, we work with external partners who perform these services for us. These include, for example, printing companies and letter shops that ensure that your desired mail arrives at your address correctly, as well as newsletter distributors who are exclusively order processors with whom we have a data processing agreement and who are required to comply with the highest standards of data protection. The setting of links from the hotel website to other external websites does not involve the transfer of personal data, but is solely for the purpose of providing further information. We accept no responsibility for the content of other external, non-hotel websites. These may include links to sports partners, leisure facilities in the region, mountain railways, tourist associations, etc. Our guests decide for themselves whether they wish to follow these links or not. We will be happy to answer any questions you may have by telephone or email.

Information security and data protection

We take technical measures to increase information security in data protection and to protect your data from loss, theft, unauthorised access, disclosure and destruction. In areas where credit card details can be entered via the website, we use SSL encryption. This ensures the confidentiality of your personal credit card details during transactions over the Internet.

Personal data for applications submitted by email or application form

We are delighted to receive numerous applications by email and to receive application documents from applicants. Applicant data is stored for a maximum of seven months for the purposes of the application, employee recruitment and interest in a position that is advertised or may be advertised in the future.

Video recordings and photo data

If video recordings are made in public areas of the hotel, we will inform you by means of a corresponding sign. Video recordings are stored for 72 hours and can only be viewed by authorised persons. Photo shoots: if photo shoots take place in our hotel, we will inform you accordingly in our communication media in the hotel. We do not post guest photos on our website or social media channels without your consent.

Use of cookies

We use cookies on our website – however, you can deactivate the use of cookies at any time via your browser settings.

Cookies are used on various pages to simplify the use of our website and communication and to better tailor our website to your needs. A cookie is a small text file that is stored on your hard drive by a website.

Cookies do not cause any damage to your computer and do not contain viruses. Cookies are primarily used to find out which areas of our website are popular and to optimise the user-friendliness and usability of the website for guests and visitors. You can deactivate cookies at any time and still visit all pages of the website without restriction.

Cookie settings

Here you can adjust or revoke your cookie settings. To remove cookies that have already been set, please delete your cookies. You can find instructions for doing this on your browser’s help pages.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (‘Google’). We have concluded a contract with Google for data processing. The transfer of data to the USA is based on the Privacy Shield. When you visit our website, software establishes a connection to Google’s servers and data is transferred to Google’s servers, some of which are located in the USA. Google Analytics also uses cookies to store information about website users and to analyse how website users use the website. This website uses the ‘IP anonymisation’ function. This means that your IP address will be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. According to Google, Google will use the collected data to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. Detailed information on how Google Analytics handles user data can be found in Google’s privacy policy or in the Google Analytics privacy policy.

Deactivating Google advertising

(http://www.google.com/privacy_ads.html) or on the Network Advertising Initiative’s deactivation page (http://www.networkadvertising.org/managing/opt_out.asp)

Use of Google Maps

Use of Google Maps: The services of the media owner use Google Maps to display maps and create route maps. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When the user uses the platform, it establishes a direct connection to Google’s servers. Google receives device-specific data, location data, IP address (log files) and information about cookies. By using the platform, the user consents to the transmission, collection, processing and use of the automatically collected data by Google.

Facebook Pixel

This website uses Facebook Pixel, a web analytics service provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (‘Facebook’). We have concluded a contract with Facebook for data processing. Some of the data is transferred to the USA. The transfer of data to the USA is based on the Privacy Shield.

When you visit our website, software establishes a connection to Facebook’s servers and data is transferred to Facebook’s servers, some of which are located in the USA. Facebook Pixel also uses cookies to store information about website users and to analyse how website users use the website.

According to Facebook, Facebook will use the collected data to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage.

Facebook may also transfer this information to third parties if required by law or if third parties process this data on behalf of Facebook.

Detailed information on how Facebook handles user data can be found in Facebook’s privacy policy.

Use of YouTube plugins

Our website uses plugins from the Google-operated site YouTube. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an appealing presentation of our online content. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

Further information on the handling of user data can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy.

Newsletter

We use the newsletter to inform you about us and our offers. If you would like to receive the newsletter, we need a valid email address from you as well as information that allows us to verify that you are the owner of the email address provided or that the owner of the email address agrees to receive the newsletter. If further information is provided voluntarily, such as areas of interest, postcode, etc., this is used solely to provide you with targeted information. This data is used only for sending the newsletter and is not passed on to third parties. When you register for the newsletter, we store your IP address and the date of registration. This storage serves solely as proof in the event that a third party misuses an email address and registers to receive the newsletter without the knowledge of the authorised person. You can revoke your consent to the storage of data, your email address and its use for sending the newsletter at any time. You can revoke your consent via a link in the newsletters themselves, in your profile area or by notifying us using the contact details above.

Declaration of consent by the user

By using our website and the offers contained therein, you declare that you agree to the personal data you have voluntarily provided being stored by us and processed and used in accordance with this privacy policy.

Right to information

You have the unrestricted right to obtain information free of charge about your data stored by us, as well as the right to delete or block unauthorised data or the right to correct incorrect data.

Upon request, we will be happy to inform you in writing whether and which personal data we have stored about you. As far as possible, we will take appropriate measures to update or correct your data stored with us at short notice. In such cases, please contact our hotel management directly.